Established Web and Product Teams
Web and product teams are constantly on the lookout for new methods, better ways to convince stakeholders that customer experience is important, and techniques for building smarter and faster. I can help you:
- Learn new methods. I don’t believe in ‘throw it over the wall’ consulting. Instead, I will work with you at every phase of our project to ensure that you are fully trained in any new methods we try and can keep using them for projects in the future.
- Create personas, perform heuristic and persona-experience reviews, evaluate and refine information architecture, and design successful end-to-end customer experiences.
- Create or revise design and development processes to help you integrate new techniques.
- Evaluate your current team structure and help you define roles and expansion plans.
- Become powerful evangelists for customer-centered design throughout your organization.
If you are part of a new or growing team, I can help you create a growth strategy and build a customized design process that focuses on customer goals and needs.
By the way…
You could easily construct a site map from this site—'reverse engineer' it to see the underlying structure. Could you do the same with your existing site? And if you can't, how can you know whether the structure makes any sense?